Frequently Asked Questions

How do I register for IEP?

To do this:
• For HSCN/N3 institutions, click here or here if you are connecting via the internet
• Fill out all the required information on the registration screen
• N.B. Please make sure that you select your preferred language correctly, as the system will use the date format relevant to the country of the language.
• An email to confirm your email address will be sent to you. Click on the link and then click Confirm on the page that opens.
• Your account will now have to be approved by an Institution Administrator at your institution. They manage the access permissions for your new account so you can use IEP.

Why did I get an email saying that someone has tried to register this email address?

You already have an old account on IEP connected to the email address. Please try to change your password on your old account by clicking here.

How do I change my password?

If you wish to change your password, please click here.

Why do I not receive an email to change my password after filling out the lost password page?

Please contact your Institution administrator and ask them to check which email addresses your account is connected to. Please look for the email both in the inbox and in the junk folder. If you are still unable to find the email, please contact the IEP Helpdesk.

I have changed institution but already have an account in IEP connected to my old institution. I want to use the same login at my new institution. How do I change the institution connected to my account?

Please make an Institution Membership Request. To do this:
• Log in to your IEP account
• Click your name in the upper right-hand corner
• Select Institution Membership Request
• Select the institution that you need access to in the drop-down
• Add a note, e.g., what role you have and why you need access to the institution

The request will be received by the Institution Administrators at the institution to which you requested access and it will be approved or declined.
You will receive an email when the request is answered.
Please note that the IEP Helpdesk cannot approve your request.

You will still be able to log in at your old institution after you have made an Institution Membership Request.

I have changed institution and received a new email address. Can I change my current login username email address on IEP to my new one?

Unfortunately, we do not change the username email address in IEP. However, you can still log in with your old email address but change the Password and Verification Email Address and IEP Notification Email Address to your new one. To do this:
• Log in to your IEP account
• Click your name in the upper right-hand corner
• Select My Details
• Set the Password and Verification Email Address and IEP Notification Email Address to your new Email Address
• Click the blue Submit button at the bottom of the page

If you do not want to use your old email address as your login username email address, please ask an Institution Administrator at your old institution to disable your old account.
Then register to your new institution in IEP with the new email address by clicking Register in the menu to the left of the login page to IEP.

Why do I get the error “Your account is not set up for Internet access” when trying to log in?

You are currently trying to log in to the internet facing web site, please click here to be taken to the log in page for HSCN/N3 users.

Why am I asked for an OTP when trying to log in which I have never needed before?

You are currently trying to log in to the internet facing web site, please click here to be taken to the log in page for HSCN/N3 users.